Change/Returns Policy
Legal right of withdrawal
In accordance with the applicable provisions in case you are dealing as a consumer, you may at any time within 14 calendar days from the date of delivery withdraw from the Contract (except in the case of any of the products in clause 14.3 below, where the right of withdrawal is not provided).
In this case, you will be refunded the amount you paid for the Products in question.
You may prove the exercise of the right of withdrawal by any of the means provided by law, but in any event you will be deemed to have legally exercised such right if you send the return form we provide to you (the "Return Form") or if you have returned the Goods.
Common provisions
You may not withdraw from the Contract where the subject matter of the Contract is the provision of any of the following products:
- Products tailored to the customer's needs.
- Products that are not deemed suitable to be returned for health and hygiene reasons and which have been opened after delivery.
Your right to withdraw from a Contract applies only to Products that are returned in exactly the same condition as when you received them. Please return each product using or including its original packaging, boxes, product labels, instruction forms and other documentation. In all cases. No amount will be refunded if the product has been used after opening or if it is damaged. Therefore, you must ensure that you take due care of the products while they are in your possession.
You can return any product to our store located at 54 Kanada Street in Rhodes or via courier Geniki Taxidromiki or ACS COURIER wich we cooperate with and to be payed by consignee (vargas sport). The cost of 5 euro will be deducted from the amount the you have payed for the product.
We will examine the returned product in detail and inform you if you are entitled to a refund (if applicable). We will refund your money as soon as possible and in any case within 30 days from the day you notify us of your withdrawal. Your refund received by us for the returned product will be made by the same method as the payment was made.
Returns of defective products
In the event that you believe that the product you have ordered does not comply with the terms of the Contract at the time of delivery, you should contact us immediately via our online contact form, by mail or telephone, describing in detail the product and its defect.
You can also return the product to our store or deliver it to the courier company we will arrange. In neither of the above cases will you incur any costs.
Once we have received the returned product, we will examine it in detail and inform you by e-mail or telephone within a reasonable time if you are entitled to a replacement or refund (if applicable). A refund or replacement will be issued as soon as possible and, in any event, within 30 days of the day we confirm that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs you have incurred in returning the product. Your refund will be made by the same method as payment was made.
This provision is without prejudice to your statutory rights under applicable law.